FAQ
Straight answers before you pay.
These answers describe behaviour in the current application. Where a capability depends on an external service, we say so instead of promising it.
Questions owners ask
Do I need a website already?
No. Your JATA AFTERCALL page is its own link. Put it in your WhatsApp Business profile, your Instagram or TikTok bio, your Google Business Profile, a poster or a receipt.
How do my customers pay me?
The same way they do today — cash or M-Pesa, in your shop or on your till. The page takes no payments from your customers; it sends them to your WhatsApp, your phone or your directions.
When does my page go public?
Once your subscription payment is confirmed by Paystack. Until then you can build, preview and edit the page as often as you like — only you can see the draft.
What happens when my plan ends?
Your page is kept, but it shows that the subscription has expired until you renew from your dashboard. Nothing is deleted and your services and prices stay as you left them.
Can I change my prices and offers?
Yes, from your dashboard at any time. Changes appear on the live page as soon as you save them.
Is the Business POS part of these plans?
No. The Business POS is a separate owner-only point-of-sale that is configured and paid for inside your dashboard, per business. It is not included in, and not required for, the four page plans.
Is JATA Autopilot part of these plans?
No. JATA Autopilot is a separate owner-only add-on that checks your business health and drafts actions for your approval. You can preview it free inside your dashboard; it is paid for per business and live actions start only after Paystack confirms the payment. It is not included in, and not required for, the four page plans.
How do I pay for a plan?
Through Paystack, with M-Pesa or a card. Your card details are never stored by JATA AFTERCALL, and your plan starts only after the payment is confirmed.
What does analytics show?
Your dashboard can show recorded page views and selected WhatsApp, Call, Directions, Share and service-click events. Some events may not be recorded, so not every tap is guaranteed to appear. No customer accounts or third-party tracking pixels are used on your page.
Can I install JATA AFTERCALL on my phone?
Yes. The web app has a valid manifest, icons and a privacy-safe service worker. Android Chrome offers an install prompt; on iPhone or iPad use Safari's Share → Add to Home Screen. See the installation guide for exact steps and what works offline.
What works offline?
Only previously downloaded public static assets (icons and images) may be available. Sign-in, AI answers, payment verification, media uploads, publishing and POS synchronisation always require connectivity. The app never creates offline financial transactions.
How do I change my business phone number?
Sign in, open your business in the dashboard and edit the nominated contact number. Kenyan numbers are validated on the server and normalised when the public page builds WhatsApp and Call links. Clearing the field removes the action rather than inventing a fallback number.
Who can see my business data?
Your account and businesses are protected by server-side session checks and tenant isolation. Public pages show only the details you publish. Draft previews are restricted to the owner, members and platform administrators.
How do I reset my password?
Use the Forgot password link on the sign-in page. A single-use recovery token is emailed when transactional email is configured; recovery also revokes sessions issued before the reset.